Farm Wedding Venue Association Incident Reporting Process and Form

The mission of Visit St. Mary’s MD is to support the creation, development, and sustainment of tourism activities. We know that we can’t be successful unless we consider, include, and respect our entire community of neighbors here in St. Mary’s County.

In an effort to support the St. Mary’s County Farm Wedding Venue Association (SMCFWVA), we are facilitating their self-regulation process to monitor and mediate any incidents arising from activities at their venues. Here is a list of the SMCFWVA participating venues.

We recognize that complaints are few and far between. Our intention is to offer a path to resolution for all parties involved when an issue does arise, and further to offer valuable insights and data to the local businesses, the community, and the county government. Most importantly, while we hope you’ll never have an issue to bring to our attention if you do, we want you to feel heard and to find a satisfactory resolution. After all, we are all neighbors here in St. Mary’s County!

St. Mary’s County Farm Wedding Venue Association (SMCFWVA) Incident Reporting Process

Here’s how the incident reporting process works:

1. Please contact the venue while the incident is occurring.

Here are the phone numbers for the SMCFWVA venues:

Jubilee Farm & Vineyard-(301) 247-8800

Lower Notley Hall Farm-(301) 769-2030

Mary's Hope on Church Cove-(301) 686-8502

Ocean Hall-(240) 925-2163

Susannah's Watch Bed and Breakfast-(240) 628-9449

Woodlawn-(301) 247-8800

2. Please complete the form below. This information will immediately be distributed to all of the SMCFWVA members and will also become an entry on our incident log.

3. The venue owner will contact you as soon as possible, within 48 hours, to discuss the incident.

4. The venue owner will write a synopsis of the conversation, any agreed upon actions, and/or any resolution, and will seek the written approval from you, stating that the synopsis correctly reflects your conversation. We will strive to complete this step as quickly as possible, and hopefully within 48 hours.

5. The complete record of the incident, including this synopsis, will be distributed immediately to the President of the SMCFWVA and Visit St. Mary’s, and will become a part of the incident log.

6. Visit St. Mary’s MD will maintain the complete log of all incidents and resolutions.

7. Visit St. Mary’s MD and the SMCFWVA will compile a comprehensive quarterly report on their collective businesses and the economic impact on the county that will include a complete incident log for that period.

8. Visit St. Mary’s MD will distribute this report to the St. Mary’s County Commissioners and the Office of Economic Development during the first week of the beginning of each quarter (January; April; July; October) beginning October 2021. This report is also available to the public upon written request by emailing info@visitstmarysmd.com.

St. Mary’s County Farm Wedding Venue Association Incident Report Form

First Name

Last Name

Contact Phone

Address

City

State

Zip Code

Country

What is the best day and time to reach you by phone?

At which venue did the incident occur?

If you answered other, please identify the venue below. Although we will contact that venue on your behalf, make them aware of the complaint, and we will maintain a record of this incident, venues who are not members of the SMCFWVA are not required to participate in this process.

On what date did the incident occur?

At what time did the incident occur?

Briefly describe the incident, including as much detail as possible:

Did you contact the venue at the time of the incident?

Were you satisfied with the way the venue handled your complaint?

If you were not satisfied with the venues response, please explain reason here:

Is this the first time you’ve filed a complaint about this venue?

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